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We have built strong relationships with our customers throughout the years. We are confident that it is our high standard of customer service, our varied selection of services available, but most importantly our customer loyalty comes from our unique and strong brand values that we exude throughout our business and within our close knitted team. We pride ourselves on being a business that consistently acts with integrity, we take a fair and personal approach, we are humble, experienced experts in our field and we are honest, reliable and trustworthy. These core values of our business reflect our customer’s opinion of us. Here are what our customers say about us…
"I wanted to pass on my really positive experience of getting a car with the help of Victoria Beattie at Traction. Victoria made getting a new car an absolute pleasure. She was always willing to help, and nothing was too much trouble. Victoria prepared as many quotes as I needed, brought cars to me for a test drive and when I’d finally made up my mind even delivered my final choice to the office. While going that extra mile, Victoria was always pleasant and friendly and took all of the stress out of buying a car."
Jennifer, Personal Customer
"Traction were extremely professional in sourcing my choice of car. They also took away the hassle of trying to sell my old car by trading it in. They provided an excellent level of customer service and were always responsive to any queries."
Emma Hunt, Director–Mills Sellig Solicitors
"I was impressed with the high service received. For the first time, we felt like we were dealing with a car leasing company that wanted us to get the right vehicles to suit our operations– and it worked out cheaper than expected! From the first meeting we knew we had chosen the right people to look after our fleet. Professional, courteous and above all they listened to what we were saying. I felt they were working in our best interests, not just trying to sell us the deal of the moment."
John Spottiswood, Disability Needs Ltd
"I was very impressed with the level of service received by the folks at Traction. Not only did they do everything they promised in less time than originally estimated, Traction made Hanley Automation aware of the benefits of how easy it could be to lease vehicles across our business North & South, taking the pain out of our vehicle procuring process. Their service was well above and beyond what the group had expected."
Kenneth Beeton , Hanley Automation– North & South
"In our last 6 years of doing business with Traction, at all times we were given excellent advice on the process and most importantly, their attitude to customer care is a credit to them and the business as a whole. We have received an amazing level of service and we would highly recommend any individual fleet manager to use Traction."
Gary McAllister, Mac Clean Ltd
"Having dealt with the Traction team for a few years now, we have no hesitation in recommending them. Their pricing structure is transparent and very competitive, and the level of after service offered has always been to the highest standard."